FAQ

✔ Logging: 
Why do I need to log in to my Steam and Discord accounts to receive the purchased item? 

To ensure a secure and accurate delivery of the purchased item, logging in to both your Steam and Discord accounts is required. This process serves as user verification, allowing us to deliver the item to the correct player. Skipping this step may result in difficulties receiving the purchased item in the game. 

• What should I do if I can't log in to my Steam or Discord account?
  
  If you encounter issues with logging in, double-check the accuracy of your login details. If you continue to experience difficulties, contact Steam or Discord technical support for assistance in resolving account-related issues.

Remember that the login process is crucial for the security of your account and the proper receipt of the purchased item.

✔ Patience: 
After making a purchase in our store, please allow 10 to 20 minutes for the synchronization process with the game server to ensure accurate delivery of your items. This waiting period is crucial for maintaining data consistency and preventing any potential issues with your purchases.

1. Why do I have to wait after making a purchase in the store?
   After making a purchase in our store, it is necessary to wait for a period of 10 to 15 minutes for the synchronization process with the game server. This time is needed to ensure the correct inclusion of the purchased items and to avoid errors in the system.

2. What is the purpose of the synchronization process?
   The synchronization process between the store and the game server is essential to guarantee the correct delivery of purchased items to your account. This time allows for the update of information on the game server and ensures data consistency.

3. Is there a way to expedite the synchronization process?
   Unfortunately, the synchronization process takes a certain amount of time, and currently, there is no available way to speed it up. We recommend patience and waiting for the process to complete to avoid any potential issues with purchased items.

4. Is the synchronization process necessary after every purchase?
   Yes, the synchronization process is a standard procedure after every purchase in our store. It is necessary for the proper functioning of the system and to ensure data consistency between the store and the game server.

✔ FAQ: 
Purchases and Subscriptions in the Game Server Store

1. Can I own more than one package in the store?
   New enhanced store plugin allows players to own multiple packages and subscriptions without the worry of losing rewards.
   
   
2. How does the system store information about purchased packages?
   The plugin stores information about purchased packages, enabling players to claim rewards anywhere in the game world at their convenience.
   
   
3. How can I claim purchased packages?
   To check available packages, use the in-game command !perks list.
   Claiming all packages is possible with the command !perks
   For a specific package, use !perks claim "Package Name".
   
   
4. When does the monthly subscription renew?
   The monthly subscription automatically renews every 30 days from the purchase date.
   
   
5. What happens if I cancel the subscription before claiming the purchased package?

   Claiming becomes impossible, so we recommend retrieving the reward before canceling the subscription.

6. Is it possible to get a refund for purchases made in-game?
   Unfortunately, refunds for in-game purchases are not possible due to the verification process on the Tebex service and game server side.
   
   
7. What happens if I forget to cancel my subscription before claiming the package? Will I get a refund?
   No, forgetting to cancel the subscription before claiming the package will not allow you to get a refund, following similar subscription rules as other companies.
   
   
8. How do I cancel a subscription?
   To cancel a subscription, log in to your Tebex account at this link: https://checkout.tebex.io/payment-history/login. There, players can check active subscriptions and payment history. Please use the same credentials you used to log in to the store.

Remember, the FAQ aims to provide clear information. If you have additional questions, feel free to contact our support team.